Skills and Actions may sound similar, but they serve distinct roles in AI tools like Rovo, Copilot, and Gemini. This post breaks down how each platform defines and uses them—and how understanding the difference can help you design smarter, modular workflows.

Explore how AI fits into service management today—whether it's assisting with tasks, handling them independently, or working in tandem with human team members. This breakdown shows which responsibilities are best suited for augmentation, automation, or hybrid execution.

Out-of-the-box agent instructions are a good start—but custom ones unlock full potential. Learn how to structure powerful Rovo agents using task, context, persona, tone, and more. We’ll walk through a real example: the Rovo Enablement Expert.

AI feels overwhelming with endless copilots and assistants, but most tools are built on the same few large language models (LLMs). OpenAI, Anthropic, Google, Mistral, and Meta power the majority of what you see. Once you recognize this, you stop chasing dozens of apps and start focusing on which interface best fits your workflow—making AI adoption simpler, smarter, and far less confusing.

Confused by AI terms like agent instructions, prompts, or generative AI? This guide breaks down essential vocabulary for using AI at work—without the jargon. Learn the difference between prompts and prompt engineering, chatbots and AI agents, and how core AI providers power the tools you already use. Perfect for teams adopting AI or just getting started.

AI Agent Hackathons are an exciting way to explore automation, build cross-functional collaboration, and accelerate AI adoption. This guide walks you through planning and running a successful event—from defining your goals and prepping tools to supporting teams and harvesting ideas. Whether you're working with developers or non-technical staff, a well-designed hackathon can spark innovation and empower your team to solve real problems with AI.

AI is transforming the creative process—but it doesn't have to replace it. This article explores how writers, designers, and marketers can use AI as a collaborator, not a competitor. Learn how to maintain originality, avoid common pitfalls, and use AI to enhance your workflow without losing your voice or vision. With practical strategies and research-backed tips, discover how human creativity and AI can thrive together.

AI assistants are powerful tools, but even the best systems can return vague answers, skip key files, or misbehave without proper setup. This guide helps enterprise teams troubleshoot common AI issues—from search relevance and permission gaps to integration errors and custom agent misfires. Learn how to refine prompts, verify access, and configure integrations so your AI assistant delivers consistent, accurate, and secure results every time.

AI assistants like ChatGPT, Gemini, Claude, Copilot, and DeepSeek each excel at different tasks—from writing and research to coding and enterprise automation. This guide compares their strengths, ideal use cases, and best-fit scenarios so you can confidently choose the right AI for the job. Whether you're a writer, analyst, developer, or team lead, understanding when to use each tool will boost productivity, protect data, and enhance decision-making across your workflows.

Get the right people talking about AI adoption. This guide equips AI champions and enablement leads with practical, persona-based conversation starters to help teams explore, evaluate, and ethically adopt AI tools. Whether you're supporting IT, HR, Marketing, Engineering, or Leadership, these prompts promote productivity, responsible usage, and smoother change management.

AI adoption in the workplace often meets resistance—from privacy and ethical concerns to fears of job loss and complexity. This article explores common objections to using AI at work and offers evidence-based responses, showing how transparent practices, thoughtful design, and human oversight can turn AI into a trusted partner. Learn how to build buy-in and create a culture where AI empowers rather than replaces your team.

Creating effective AI agents starts with clear instructions, boundaries, and tone. Whether your agent summarizes sprints or answers onboarding questions, the key is to treat it like a new teammate—give it one job, plain-language guidance, and real-world examples. This guide offers step-by-step instructions, sample templates, and troubleshooting tips to help you build agents that are useful, focused, and easy for your team to adopt.

Artificial intelligence is no longer a futuristic concept—it’s reshaping how we work right now. From streamlining software development and project management to accelerating IT operations and customer support, AI is helping teams save time, reduce cognitive load, and focus on high-value work. This article explores practical ways AI enhances productivity across roles, turning everyday workflows into faster, smarter, and more human-centered experiences.

In the age of AI, it’s not technical skills alone that set professionals apart—it’s how well we adapt, think critically, and collaborate with both humans and machines. As automation accelerates, the most in-demand skills are uniquely human: information literacy, critical thinking, adaptability, creativity, and emotional intelligence. This article explores the top skills needed to thrive alongside AI and offers practical steps to develop them in any industry.

As government, healthcare, finance, and nonprofit sectors accelerate AI adoption, security and enablement must keep pace. From data protection and model integrity to access controls and change management, this guide outlines actionable best practices to reduce risk, build trust, and empower every team. Learn how to deploy AI responsibly in your industry.

As government, healthcare, finance, and nonprofit sectors accelerate AI adoption, security must keep pace. From data protection and model integrity to access controls and real-time monitoring, this guide outlines actionable best practices to reduce risk and ensure trustworthy AI. Learn how to secure your AI systems against threats like data leaks, adversarial attacks, and model drift—without slowing innovation.

AI is transforming healthcare—but HIPAA compliance remains non-negotiable. From predictive analytics to generative documentation tools and chatbots, any AI handling patient data must meet HIPAA’s Privacy, Security, and Breach Notification Rules. This guide outlines practical steps for using AI responsibly in healthcare, including vendor agreements, data safeguards, risk assessments, and avoiding common compliance pitfalls.

AI governance provides the guardrails that ensure ethical, transparent, and accountable use of artificial intelligence. From small startups to global enterprises, organizations must align AI systems with privacy laws, fairness standards, and oversight requirements. This guide explains how governance frameworks scale by business size, what core principles to follow, and how to prepare for regional regulations like GDPR and the upcoming EU AI Act.

Understanding consumption-based pricing is key to managing the cost of AI services. Unlike flat subscriptions or per-seat licenses, this model ties costs directly to usage—such as tokens, API calls, or compute time. This guide explains how it works, compares it to traditional pricing models, and offers practical strategies for forecasting, tracking, and optimizing AI expenses. Ideal for procurement teams and business leaders adopting AI at scale.

Creating technical training can be time-consuming, but AI makes it faster and more effective. This guide walks you through using AI to gather real-world input, draft course content, design assessments, and structure learning for deployment. Whether you’re training new hires or building product education, AI helps you deliver accurate, engaging, and scalable content aligned to real team needs.